Privacy Policy
Last updated October 18, 2026
This Privacy Policy explains how MatchHome, Inc. (“Rivie,” “we,” “us”) collects, uses, shares, and protects information when you visit rivie.ai, use the Rivie web application at app.rivie.ai, or use our mobile apps (together, the “Service”). It also covers texts and calls between real estate agents and the people who contact them at a phone number provided through Rivie.
What does this policy cover?
This policy applies to information we handle as the operator of the Service. If your brokerage or employer has a separate written agreement with us, that agreement also governs how we handle data on its behalf, and it controls if it conflicts with this policy.
What information do we collect?
Information you give us
- Account details, such as your name, email address, brokerage, and role.
- Messages you send us, such as support requests and feedback.
- Content you create or upload in the Service, such as notes and client records.
Information from sign-in providers
If you sign in with Google or through your organization’s single sign-on, we receive basic profile information from that provider: your name, email address, and profile photo.
Information from accounts you connect
If you choose to connect your Gmail or Microsoft Outlook account, we access email messages and related metadata (such as senders, recipients, subjects, and dates), and the calendar that comes with that account (such as event times, titles, and guests), to provide the features you turn on. See “How do we handle Google user data?” below. You can disconnect either account at any time in your Rivie settings.
Information from your device, when you allow it
- Your approximate location, once, to suggest the areas you work in.
- What you say to Rivie, turned into text by your phone’s own speech recognition where your phone supports it.
- Photos and files you choose to attach.
- A notification token, so we can send you notifications you turn on.
Information from texts and calls
If you text or call a real estate agent at a phone number provided through Rivie, we receive your phone number, the content of your texts and any photos you send, call details such as the time and length of a call, and any voicemail you leave and its transcript. We also keep a record of your consent to receive texts and of any request to stop. See “How do we handle text messages and phone numbers?” below.
Information collected automatically
- Device and log data, such as IP address, browser type, and pages viewed.
- Usage data about how you interact with features of the Service.
- Crash reports, performance data, and recordings of your sessions in our apps (what was on screen and where you tapped), which can include what you were viewing, such as emails and client details. We use these to find and fix problems.
- Information from cookies and similar technologies, described below.
How do we use information?
- To provide, maintain, and secure the Service, including signing you in.
- To deliver features you request, such as organizing client conversations from your inbox.
- To process your email, calendar, and other content with AI services, so Rivie can understand your conversations, draft replies, and suggest next steps. See “How does Rivie use AI?” below.
- To respond to you and send service-related messages.
- To detect, investigate, and prevent fraud, abuse, and security incidents.
- To comply with legal obligations and enforce our terms.
We do not sell your personal information, and we do not use it for targeted advertising.
How does Rivie use AI?
Rivie’s features are powered by artificial intelligence. To provide them, we send the content needed for each task, such as the emails, calendar events, client records, files, and messages involved, to third-party AI service providers that process it on our behalf. We choose these providers and may change them. We only use providers that process your content to provide the Service, do not use it to train their models, and are bound by contracts that limit their use of it. You agree to this processing when you sign up, and you can stop it by disconnecting your email account or deleting your account.
How do we handle Google user data?
Rivie’s use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Specifically, for data we receive through Google APIs, including Gmail:
- We use it only to provide and improve the user-facing features you see in Rivie.
- We do not transfer it to others except as needed to provide those features, for security, to comply with law, or as part of a merger or acquisition with notice to you.
- We do not use it for advertising, and we do not sell it.
- We do not use it to develop, improve, or train generalized artificial intelligence or machine learning models.
- People at Rivie do not read it unless you give us permission for specific messages, it is necessary for security or to investigate abuse, it is required by law, or the data has been aggregated and anonymized for internal operations.
You can disconnect Gmail at any time in your Rivie settings, or revoke Rivie’s access from your Google Account permissions page. When you disconnect, we stop accessing your mailbox and delete the email data we stored for you, as described under “How long do we keep information?”
How do we handle text messages and phone numbers?
We do not sell, rent, or share mobile phone numbers, or text messaging opt-in data and consent, with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties, except the messaging providers and carriers that deliver the messages.
- We use your phone number and messages only to deliver the conversation with the agent you contacted, to show it to that agent and their brokerage in Rivie, and to help the agent reply.
- We send texts only in a conversation you started by texting the agent, or after you have otherwise agreed to receive texts from that agent.
- Reply STOP at any time to stop texts from that number, and START to receive them again. We record your request and honor it. Reply HELP for help.
- Message frequency varies, and message and data rates may apply.
More about how texting with an agent works is on our texting page.
How do we share information?
We share information only in these situations:
- Service providers that operate parts of the Service for us under contracts that limit their use of the data, such as hosting and infrastructure (Google Cloud, Cloudflare), authentication (Okta’s Auth0), phone numbers and message delivery (Telnyx and the phone carriers), AI service providers that process your content to provide Rivie’s features and do not use it to train their models, and monitoring providers that receive crash reports, performance data, and session recordings.
- Your organization, if you use Rivie through a brokerage account, which may manage your account and access data within it.
- Legal and safety reasons, when required by law or needed to protect the rights, safety, or property of Rivie, our users, or others.
- Business transfers, as part of a merger, acquisition, or sale of assets, subject to this policy.
- With your consent, or at your direction.
What cookies and tracking do we use?
We use cookies and similar technologies that are needed to keep you signed in and to keep the Service secure. We may also use analytics to understand how the Service is used. We do not use advertising cookies. You can control cookies through your browser settings, though blocking required cookies may prevent sign-in.
How long do we keep information?
We keep account information while your account is active. If you disconnect your email account, we delete the email data we stored for you within 30 days. If you delete your account, we delete or anonymize your personal information within 30 days, except where we need to keep it longer to comply with law, resolve disputes, or prevent abuse. Backups are overwritten on a regular schedule.
How do we protect information?
We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit and at rest and restricted access for our personnel. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
What are your rights?
Depending on where you live, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate information.
- Delete your information.
- Receive a copy of your information in a portable format.
- Opt out of the sale or sharing of personal information. We do not sell or share it for advertising.
- Appeal a decision we make about your request.
To make a request, email [email protected]. We will verify your identity before acting and will not discriminate against you for exercising these rights. Residents of California and other states with privacy laws may have additional rights under those laws.
Do we collect information from children?
The Service is intended for real estate professionals and is not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has given us information, contact us and we will delete it.
Where is information processed?
We are based in the United States, and we process and store information in the United States. If you use the Service from elsewhere, your information will be transferred to the United States.
Will this policy change?
We may update this policy from time to time. We will change the date at the top when we do, and if the changes are significant we will notify you by email or in the Service before they take effect.
How can you contact us?
Questions about this policy or your information: [email protected]